Microsoft 365- Sync Times for Changes to Exchange, Microsoft 365, and Box KB0031564
Table of Contents
- Exchange
- Adding a user to a GRO group for access to a shared mailbox
- Adding a user to an AD group for a Shared Mailbox
- Giving a user permissions to another mailbox in Exchange Online
- Changing or adding new Primary SMTP address
- Changing Display Name of an email account
- Correcting errors in OfficeHelp tied to secondary SMTP addresses or partially locked mailboxes
- Issue with mailbox is full message even when there is still space
- Microsoft 365
- Box
When certain changes are made in Exchange, Microsoft 365, or Box, the sync times may vary depending on the service. We have listed the sync times for each change below:
Exchange
Adding a user to a GRO group for access to a shared mailbox
The group permission will finish syncing to Exchange Online within about 3 hours on average. Our service level agreement (SLA) with Microsoft indicates that the sync is guaranteed to finish within 24 hours.
Adding a user to an AD group for a Shared Mailbox
The new permission will sync to Exchange Online within 120 minutes on average, depending on Microsoft's service health. As stated above, our SLA guarantees that changes will sync within 24 hours.
Giving a user permissions to another mailbox in Exchange Online
Permissions changes for mailboxes already in Exchange Online will sync within 20 minutes, and often much quicker.
Changing or adding new Primary SMTP address
The address change will sync to Exchange Online within 120 minutes on average, depending on Microsoft's service health. As stated above, our SLA guarantees that changes will sync within 24 hours.
Changing Display Name of an email account
The display name change will sync to Exchange Online within 120 minutes on average, depending on Microsoft's service health. As stated above, our SLA guarantees that changes will sync within 24 hours.
Correcting errors in OfficeHelp tied to secondary SMTP addresses or partially locked mailboxes
The changes will sync almost immediately with the exception of mailboxes hidden from the address book. Hidden mailboxes take a little longer, typically up to an hour.
Issue with mailbox is full message even when there is still space
Sending email to a locked mailbox will always result in a bounce message saying that the mailbox is full.
Microsoft 365
Adding/Removing Microsoft 365 Licenses
The licensing change will sync within a few minutes, but will only remain long term if the user has an active role. If the user does not have an active role, they will lose their license the following day.
Box
Adding users to groups after logging in for the first time
The user's Active Directory Group memberships should sync within 2-7 minutes.
Syncing users' updated Active Directory groups to Box
It can take up to several hours for group memberships to show up in Box after they are updated. The Box group sync tool runs every 3 hours on weekdays and every 6 hours on weekends. The sync could take up to 3 hours during the week and up to 6 hours on weekends depending on how close to the time of the sync the group change occurs.
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